Our C-level leadership develops strategic guidelines, formulates visions for the future, and empowers the organization to derive concrete development steps from them.
A strong headquarters, strong operations—so every hotel can reach its full potential. Behind every successful hotel is an organization that has its back.
At The Chocolate on the Pillow Group, we centralize all key functions at our Cologne headquarters—from operations to IT, sales, and finance. This allows our hotel teams to work efficiently, make quick decisions, and focus on what matters most: genuine hospitality.
Our operating model describes how we work—from strategic direction at the C-level down to the spirit of hospitality practiced at the hotel. Four levels of responsibility are interlinked, with a common goal at the center.
Our operating model is based on the “Plug & Operate” principle: Thanks to established structures, clear standards, and centralized services, we integrate hotels into our ongoing operations quickly and seamlessly. This is a decisive advantage, especially during acquisitions and rebrandings—ensuring speed, reliable quality, and security from day one.
Our C-level leadership develops strategic guidelines, formulates visions for the future, and empowers the organization to derive concrete development steps from them.
Our department heads and senior team are responsible for implementing these initiatives. They provide direction and drive these measures forward in our day-to-day operations with great effectiveness.
Our hotel managers and their teams are responsible for the value creation process. They identify guests’ needs, align their resources accordingly, and ensure operational excellence day in and day out.
Our central departments ensure high efficiency and consistently high quality through cross-functional support, technology, and infrastructure.
Shared Services
By centralizing all relevant functions, we work efficiently, leverage synergies, and maintain high quality and standards across the group. The central departments at our Cologne headquarters support our more than 30 hotels:
Development, Asset Management, Maintenance, Insurance, and Investor Relations—all real estate expertise under one roof.
Office Management, Fleet Management, and our Project Management Office (PMO) ensure that operations run smoothly.
Operations Management, Quality Management, and a task force are responsible for day-to-day operations at the hotel locations.
Sales, Revenue Management, Marketing, and e-commerce to manage demand, pricing, and distribution channels.
IT infrastructure, digital transformation, business intelligence, data management, and IT security.
Marketing, HR, People & Culture, Occupational Safety, PR, and ESG—for strong teams and a strong brand.
Corporate Finance, Accounting, Controlling, Tax & Treasury, Legal, and Investment Management.
Central Purchasing and F&B are responsible for day-to-day operations, as well as processes and structures.
Behind our reliable figures are our well-trained teams. All employees are trained in numerous systems and a group-wide communication tool—ensuring that processes flow seamlessly, knowledge is shared, and standards are consistently followed across the board.
Through ongoing professional development, we keep our teams up to date with the latest industry knowledge, thereby ensuring operational excellence at every single facility.
Quality You Can Feel
Consistent standards, continuous quality management, and our group-wide sustainability strategy ensure that guests can rely on every one of our properties—for service, consistency, and responsible practices. Our GSTC-compliant certification (GreenSign Level 4) is an integral part of our operations.
But true quality isn’t just about standards. We believe in the magic of the little things —the personal touch, the thoughtful detail, the chocolate on the pillow. It’s these moments that turn a stay into a memory and make genuine hospitality come alive.
Senior Project Manager
Senior Project Manager
Senior Project Manager
Regardless of whether you would like to get to know us or discuss specific plans. We look forward to getting to know you and your project and to contributing our COTP expertise. Our development team is always there for you.